Surface displayport not working. A Surface device that has USB-C port.

• Surface displayport not working ️ First, let me start off with how i 'fixed' my issue (displayport not working 😞 . One user reports flickering and constant up and down and the other is showing like a full sized I unplugged the surface dock as well from the power connector, it did not work. I must assume that the non display issue using the dock was resolved by Microsoft, and is not related to the mini display port not working. This cannot be amended in my display settings as it's greyed out. You also need to use the Try resetting the connection on the dock and montoirs. If you're having trouble with the USB-C port on your Surface or a USB-C adapter, try this first. 0 standard. The monitor displays with no issue. Before you begin troubleshooting. Surface USB-C to DisplayPort Adapter is currently not available. Just purchased a Surface Laptop 4 and I am happy so far. This works fine on my Expand Monitors and see if Surface Display is on the list. Expand Monitors and delete all drivers there, except for Surface Display. The second always says not plugged in. Troubleshoot issues that occur when setting up external monitors If you are trying to set up an external monitor and it’s not working, press the Windows logo key + P to make sure that the Extend option is selected. To do this, go to Find out which Surface model you have, and then select the Surface device on the left-hand side. Thread starter Tom Thomas; Start date Sep I am using the SP3 Docking station with an Apple Mini Display Port to DVI adaptor, the surface pro scales down but nothing is shown on the second display. Regarding with using the USB-C to mini-DisplayPort connection, it is recommended that we use a DisplayPort on the monitor in connecting it to the Surface since DisplayPort will allow you to use the highest supported resolution and refresh rate with your Surface. However, Surface devices has Mini DisplayPort and it is by design to connect external monitors including your Surface Dock/Docking Station. Fortunately, these issues can be easily fixed without needing external help or support. The device will not display properly using 2 passive cables, even though the monitor is recognized in Device Manager. 0. So to summarize, the dock does not function correctly when using a mini displayport to HDMI adapter to connect the monitor, but We recommend that you do not use this device and contact your device manufacturer for support. - On the Surface Pro I have gone into the Device Manager (Swipe from right of screen) and tried duplicate screen, and 2nd screen only. The HDMI port works perfectly, but the DisplayPort source doesn't display an image, and the DisplayPort source is greyed out on the menu. I first discovered the problem when trying to connect my Huion Kamvas 16 display tablet, which connects through a USB-C-> USB-C cable that’s compatible with DisplayPort alternate mode. Log in New Customer? Register here Cart () Cart (0) DisplayPort & Mini DisplayPort Adapters. Before It Only one of the two USB-C display ports is working. Click on the issue for the steps to resolve. Continue shopping View wish list. 2 while the Surface Dock 2 USB-C display ports (rear) use DP1. 4: Run System File Checker Tool Reconnect the dock to the Surface device and try your external displays again. msi file that matches your current OS Build and click Next. To set up second monitor with your device should be through daisy chain. To determine if a Surface has a USB-C port, check the features page for the device. Open the Surface app In Device information, select View More and look at the value Now the work monitor does not recognize the mini display port, but does work using the dock. Sep 1, 2014. I am not able to get the dock to work with both my Dell P2715Q 4K Monitors. I Hi I have a new surface laptop 4 - have been using it for a month and using the USB- C port connected to a multi port hub to extend to a second screen via HDMI as well as a mouse and keyboard. Check that cables are not more than 6 feet (1. If you’ve connected a display to your Windows 10 system, but it isn’t working and all you see is a ‘No Signal’ message on your monitor, there’s an easy fix. Tutorials; connectors, and power source to ensure everything works In my house we have both an Insigna USB C to HDMI adaptor and a Surface brand one. If the USB-C Port or Device is not working, charging or recognized on your Windows PC, here are a few things you need to take a look at to fix the issue. Anyone else have this issue? This thread is locked. I have The Monitor is 144hz and g-sync capable, so I decided to ditch HDMI and go for DisplayPort. Restart the device. That also seems to stop the monitor working. Toggle navigation. 4 over USB-C for external displays. uninstalling latest windows update(22H2) wont get Fix USB-C Monitor not detected in Windows 11. The recent Dell firmware upgrade fixed Surface USB-C connection issues for me. Despite connecting them, it does not recognize my external monitor no matter how many times I try to plug it in. Not usable, but best current result Using a Mini DisplayPort to DisplayPort cable, connect the Mini DisplayPort on your Surface to the DisplayPort input on the first external display. Update: as I'm writing this, I had HDMI connected, and changed sound output to PC, and then back to display - and suddenly sound started working Surface Pro 3 Dockingstation Mini DisplayPort not working So I got the Dockingstation for my Surface Pro 3 for about 4 Months now in Daily use. Before the W10 FCU I could use various keyboard workarounds such as Win+Ctrl+Shift+B (more than once usually would be necessary and often not leave my Display configuration in a well-defined state) or Win+P to change the Display configuration. msi >>> Surface Book 3, Surface Laptop 1/2, Surface Pro, Surface Pro 6. Go do something and come back. msi) but this updater always ends prematurely. Windows 11 supports USB -C monitors that meet the DisplayPort 1. Last week I found out that my surface pro 3 does not respond to any external displays via my VGA adopter. Blank display always and HDMI don't produce sound either. To find out how, see Download drivers and firmware for Surface. DisplayPort Only: Automatically connect to DisplayPort devices only. Tried this with two different monitors, an LG in the shop and my own Philips. Machistmo, how do you tell if the Surface has detected the TV? Does it make a sound or show a message on the screen? Mini Displayport to HDMI Not Working. To see if your video adapter is working, connect your Surface to a different TV Few things I noticed when checking the specifications which might be the reason of the issue: The Surface Dock (1st version) mini DisplayPort use DP1. If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help. At this stage continuing with the Surface Dock for Surface Laptops does not Yes, this is correct. Kindly check Troubleshoot connecting Surface to a second screen. Doesnt matter what display or cable I use. My OS info: Edition Windows 10 Pro. Pixel 5; Pixel re wondering what setup is being used, it’s mostly Microsoft USB-C to HDMI adapters. E. g. To fix a USB-C monitor that is not being detected in Windows 11, use these solutions:. Try changing the cable connecting the I heard the displayport cables work better, so I bought the microsoft display port to usb C connector. MS == NOTHING / hot garbage. Solved Mini Display Port on dock not working. Does the mini-dp on Surface support audio and is trying to output audio? I'm currently using a mini-dp to displayport cable, and would prefer the option The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Connected via mDP on keyboard - detected display and native resolution but no output Process - I have a Surface Pro4. Make sure the cable connecting your device to your external monitor is secure. If you do not eliminate the abnormal condition, When I plug the docking station into my laptop via USB-C, the keyboard and mouse work just fine but the monitors do not. If using a DisplayPort cable – Make sure it’s rated 1. This works! When I try using it with my Laptop Studio, the displayport monitor remains black; however, when I unplug it from the dock the other monitor/laptop screen flicker letting me know that the displayport monitor was in fact registered on some level. ; Quick note: If you have only one monitor Hi guys, I've got a new Samsung monitor and I wanting to connect via the minidisplay port into the HDMI connection at the back of the monitor. Choose to Open the file. The power button is not functional if connected to unsupported Dell laptops or non-Dell laptops. But there are also some with DisplayPort to HDMI passive adapters implementation for docks Surface Pro 3 - DisplayPort out not working Had the 10TP installed natively and lost displayport out functionality. Doing a shutdown / restart of the Surface also doesn't consistently work. I'm currently using a mini displayport to displayport cable. The mini displayport worked fine before without any problem. . The monitor was not recognized anymore after installing latest surface firmware. 29700. PC is not charging or charging very slowly. Matthew - Surface Book 2 USB Type-C out port --> USB Type-C to HDMI adapter --> HDMI to HDMI cable --> U2719D HDMI in port = U2719D detected and working but every 10 seconds or so the connection drops. Mini DisplayPort adapter not working Hi, No one is working. So you can connect your Surface Laptop 4 to an external display that uses USB-C DP connection, or use a USB-C to HDMI/DisplayPort adapter to output to an external display. Everything is hooked up but nothing is working. We can connect our apple pro to the monitor TV so it is not the tv. 1, which does not support audio and has a maximum data transmission rate of 8. The Surface Pro 8 is the latest release in this line of tablets. If not, try these steps below in installing an msi package on the device: Check what is the current OS Build of your Windows version by going to Settings > System > About. Therefore I believe the dock is okay So this leaves me with the Surface Pro 3. msi file, you ran it and have you tried running it after installing? Press Windows, search for Surface Dock Updater Tool to see if Over the last 24 hours, I have two remote workers who say their Surface Laptop Studio and Surface Dock 2 are not working. Sometimes, the device malfunctions, forcing users to unplug peripherals and then plug them back in. I'm still think this was a timing issue with me: The monitor and notebook both should be OFF; connect the cables; power up the notebook first but ensure the lid is CLOSED; THEN power up the monitor. https://microsoft. The DisplayPort on my Odyssey G5 is not working. DisplayPort will allow you to use the highest supported resolution and refresh rate with your Surface. If the app doesn't open, get it from Microsoft Store. And yes powered hub might work but still we do not recommend it. But, now after the upgrade to 10, my displayport is not working. But this did not help. C. The capability to carry a video signal (DisplayPort Alt Mode) varies between devices. mark8900. If only one of your external displays has an output port, connect your Surface to that external display first. A Surface USB-C to display adapter. Surface Book mini-DP to external monitor not working. So I came to the conclusion, that it's the software problem, as it works fine after driver installation. I just wanted to share how I managed to connect my Samsung C49RG monitor to my Surface Book (1) via Surface Dock (1), and get the full 5120 x 1440 resolution. When I go into monitor settings the displayport monitor does not appear, and cannot be detected. Go to Download driver and firmware for Surface, choose Surface Laptop. If it’s not a port issue, find out what to do if the microphone is not working in Windows 10. I'm not 100% sure if the surface is ignoring the do not sleep, even though it is not set to sleep in any of the power options. The Microsoft Surface Pro is one of the best tablets from Microsoft. Can't believe and spent 2k on this thing and battery is keep draining at sleep, worst is that the monitor is not working. At home I have following display setup: HP USB-C Docking Station G4 2 Dell P2720D each connected via DisplayPort to the HP G4 The docking station is then connected with the USB-C cable. I've read that people are having trouble with some USB-C to DPP/HDMI cables so I need suggestions. 054. Matthew VanDerlofske; Nov 10, 2014; Microsoft Surface Pro 3; Replies 5 Views 9K. First, to make sure your Surface is working properly, get the latest updates. It is not recognised at all and remains black screen. 1 (ni_release). The monitors are detected if I plug them directly into the laptop's HDMI or VGA ports. reg. msi then Restart. (4K 60Hz) I have a Mokin hub plugged into the USB C port. There is however, one culprit that I have found which the (one of two) High Definition Audio Controller has an exclamation mark next to it, with a device code of: This device cannot start. Connected via dock - intermittently detected a display but did not pick up or allow me to set resolution etc. If you connect your monitor to your PC and the displayport is not working or shows no signal, but your HDMI port works fine. 0) reports firmware as being up to date Have you tried using a different mini DisplayPort to DisplayPort cable or as suggested on this link? Was there any chance in the past that the audio was working with the current set up? If yes, when did the issue start? Regards. ; Under Multiple Update drivers and firmware for your Surface Laptop studio. What I haven't tried so far: One of my last options would be a complete factory reset of my Surface in the assumption that one of the installed programs causes this problem. ; The dock LED on the power button should blink three (3) times. I have the same problem with my Surface Book 2. L. All of a sudden, after detaching and attaching again the same mDP to HDMI Cable to the Docking station, the Monitor doesnt get any signal. There are a few potential causes, but it can usually be narrowed down to this new bit of hardware. For the update on the dock firmware, the dock does not show as part of the accessories like the instructions "From the choice of connected accessories at the bottom of the app, select Surface Thunderbolt™ 4 Dock . The issue was reported here multiple times, where a maximum resolution of 3840 x 1080 is available when the monitor is connected via the Surface Dock, while the 5120 x 1440 resolution is The other one stays black, and is not detected in the windows display settings. It feels like the Surface can't handle this monitor somehow. For more info, see Download drivers and firmware for The monitor is a new Dell U2715H using their mini DisplayPort to DisplayPort cable. However, on this case, based on the monitor specs, it does not have a DisplayPort 3. Therefore both monitors and adaptors are working properly. I've used this one since the SP3 was released, so about six years, Cable Matters Active Mini DisplayPort to HDMI adapter, which is connected directly to my SP3. - Took the dock back to JB HiFi and swapped it (they were great, bought 8 months ago). Setup: - Surface Pro 8 - Surface Dock 2 (with audio, webcam, keyboard, ethernet and 2 monitors connected) unplugging and reseating the Displayport connector in the screen does not work. They both work on my husband's laptop, but only thr Surface one works on my Surfaces. See more Facing issues with the DisplayPort connection on your Windows PC? Here are the top ways to fix DisplayPort not working on Windows. Undock your Surface from the Surface Dock or disconnect the monitor from your Surface. By the way, the monitor is working fine with my Macbook. But recently am using these Cable Creation Active mini DP to HDMI cable (2-pack) with my surface dock so I can have three monitors running 1080p at 60hz. External displays connected via USB-C/DisplayPort may not receive brightness and color temperature adjustment signals sent by the operating system. Hi, I bought a refurbished Surface Laptop 4 with windows 11 2 1/2 weeks ago and I haven't been able to use the USB-C port for any external displays/monitors. All accessories work when connected to another laptop (which is running Windows 10). If the device does not respond, consider using another USB-C device or a different compatible port. With another pc the monitor works fine. Reconnect, you would see the monitors come on for a second and then they go dark. I am not having any luck with getting my Sony Bravia TV to display what is on the Surface Pro screen. Using the "detect monitor" feature came back with "no monitor detected". I have bought a new USB-C to HMDI adaptor but the problems stays. that seems why it will work on the surface and not the dock. Learn how to connect your Microsoft Surface to external displays like TV and monitor while working from home. ; Unplug AC power from the WD19 series dock. Then click the link next to Surface Laptop Studio then click Download on the next page. ; Look for an image of monitors on the display representing your physical monitors. When i plug the Insignia into any of my Surfaces it makes the "Windows recognizes a new devicd sound" and then nothing happens. Ensuring the customer has all the latest updates on their Surface will The 'Detect' button in the Screen Resolution window doesn't help. I now have it working! days (18 hours) at 1920x1080 60Hz. It SOMETIMES works as expected and sometimes no output at all on either monitors, I would have to then switch monitor B to HDMI, plug and unplug monitor A's DP cable etc. Dell 2-in-1 or detachable look similar, but they are not Surfaces: worse screens, thicker, heavier. But I noticed it a week ago, where the audio no longer gets carried out to the HDMI. The problem is that the tablet doesn’t seem to accept the monitors properly. DP Alt Mode is a USB C feature that enables users to directly connect DisplayPort VDUs to their PCs. My external monitor is not working when using USB C to Display port. while the same hub connected to an M1Pro MacBook works as expected. Windows goes back to one display, and then it switches back on, and Windows is catching up again. Has anyone else run into this issue or know of a solution? Thanks! Sorry for the frustration. Disconnecting and reconnecting solved this problem for a little while. These mini Display Port to DisplayPort cables work with a DisplayPort monitor: My Surface Pro 3 will not output audio to my TV through a mini displayport to HDMI cable (video still works). the_faz; Aug 5, 2013; Microsoft Surface Pro; 2. The dock problem was solved after SP7, where we went all USB-C. You added Surface USB-C to DisplayPort Adapter for Business to your wish list. This is getting ridiculous now, we have 4 Surface Pro 4 devices and 1 Surface Book with official Microsoft docks. Skip to main content. Then, disconnect the Surface Dock. Like other devices, some users have faced challenges such as issues with external monitors not working with the Surface Pro. x Gen2 (10Gb/s) and DisplayPort 1. only analog (VGA) connection recognized, DisplayPort not recognized anymore after 22H2 update. The max resolution of 3440x1440 was attainable only using the Intel Graphics Command Cente I just got the Surface Book 1TB with the Surface Dock. From what I hear adapters will work, but not all of them. 4 alt mode are passed through the dock. The USB-C monitor not detected issue is a common one, and there are several solutions you can try to troubleshoot it. It's also possible that your third party adapter is not compatible with the Surface, as the Surface requires a Type-2 "truly-Active" adapter, which aren't cheap. Check if your PC supports DisplayPort Alternate Mode. Replies 18 Views 132K. Then click the link next to Surface Laptop 4 then click Download on the next page. When the same connection is made via the surface dock, everything works except the display. The monitor does work with the HDMI cable but is limited to 40Hz refresh rate. What i did so far: -Deinstall. Here's the Dell thread and they have been adamantly working with Microsoft on this since earlier this year. When I connect the adapter (and associated VGA cable from my monitor) my Surface Pro detects that something has been plugged into the VGA port (display switches to 1024x768 on the Surface Pro) however I am unable to see anything on the monitor. Since I updated the my surface Pro 6, when I plug in the mini display to HDMI cable, it does not detect my monitor anymore. No Thunderbolt adapter or PCIe devices are allowed to connect. Now, the Mini DsiplayPort does not work at all. I've update the dock and all drivers, though when I plug the dock into my surface, via usb c, external monitor works, though it's stuck at a resolution of 640x480. A while after that, I tried with these LG-ones, and I encountered this problem. See the tables on this page for tested peripherals across port connections, including Surface Connect, USB-C, DisplayPort, HDMI, and Thunderbolt. UPDATE: I purchased another adapter on Amazon Basics. Restart Your Windows PC and TV. If the video cable included with your monitor is not working, try connecting your Surface with Hi, I've purchased a Surface 4 pro a few weeks ago. I am connecting through a pioneer receiver to an LG tv. When I run the Intel Graphics Control Panel I am told my drive is not Intel I have a new Surface Laptop 7 Snapdragon X Elite and can not get external monitors to work with USB-C to displayport. the_faz; Aug 5, 2013; Microsoft Surface Help; Replies 5 Views 17K. The cable I bought I was four years ago, and while I’m assuming it’s DisplayPort 1. What gets us is that it did before and now it does not. It is not working, the screen is flickering, and the sound is interrupting. Learn how to troubleshoot and fix issues with your Surface Dock not detecting external monitors with our comprehensive guide. The screen on the external displays flickers and bubbles constantly as if you were touching the touchscreen, but they are not touchscreen If you’re having trouble setting up multiple monitors on Surface, see Troubleshoot connecting Surface to a second screen. B SB2 13" with USB-C to DP cable not detecting external display Frustrated by my SB2 failing to detect my external display connected to USB-C to DP (display port) cable. WHILE Windows 11 can't do ANYTHING! Just overnight stopped working, when out of the box had the laptop and two screens, one even at edit: To clarify, even when the MS Dock 2 is connected to a Thunderbolt-capable Surface like the Pro8 or SLS, the Thunderbolt protocol is not extended through the Dock. Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. For some reason I can not get any signal from both Dell monitors. SurfaceDock2_DriverOnly_Win10_17763_20. For anyone still having this issue I found a fix that worked for me I purchased a Surface Pro a few days ago, as well as a Microsoft brand mini displayport to HDMI adapter. To open it, select Start , enter surface, and select Surface to open the app. Surface Pro 6 minidisplay port not working I recently install the windows 11 update Windows 11 Insider Preview 22621. However, other USB devices (e. As for the SurfaceDock2_SEMMforDock_Win10_17763_20. DisplayPort Only - Allow DisplayPort sinks to be connected (re-driver or DP tunnel, For example, the vent in the dock may be blocked or the dock is working in a high working-temperature environment (> 35C). First, you'll need some info about your device: Find your Surface model and OS build: If you don't know your Surface model or OS build information, look in the Surface app. Check your HP Pavilion's specifications to see if its USB-C port supports video output. My Monitor is a 4K Dell S2722QC which is connected via USB-C (no adapter) directly. Often, downloading and installing the latest updates for Windows and your Surface will fix many issues. At this point everything is working again as if I were using the built in port on the Surface itself. Bringing up the display app shows strange results: With no monitor connected see a "1" With monitor connected see "1|2" BUT THE MONITOR IS NOT DETECTED and only the SP4 display is identified . Hello, I am unable to get external audio to my tv from the surface pro using a minidisplay to hdmi cable. You can vote as helpful, but you cannot reply or subscribe to this thread. Microsoft. Dell P2715Q UHD monitor connected by mDP-DP via surface dock Problem - A few days ago the monitor stopped receiving signal. It works with either one of that at a time, but not both at the same time. - When I plug in the cables the Surface Pro does not recognised that I have done anything (ie the Surface Pro does not make a 'bing' noise like when I plug a USB stick into the USB port). For example, the Display port of the screen resolution thinks that there is no other monitor connected at all and I don't think is detecting the displayport. 2. Note that when the Surface gets like this, even plugging the Hub directly into the mini Other than USB-C, the best option is to use a supporting DisplayPort cable that is rated 1. It appears to me that there is a fundamental issue with the Surface Dock 2 and DisplayPort that we have never seen with any other docking solution. First, make sure that your USB-C monitor is compatible. M. But If I plug the computer using Display Port (4k UHD display port cable) to the monitor, windows does not shows in the monitor BIOS is shown very well (in fact I've checked in bios if its something to be enabled/disable in Bios about DIsplayport but nothing) why does it works with HDMI but not with DIsplay Port? Seeing a "DisplayPort not detected" or "No signal" message on your monitor usually occurs when new hardware has been connected. DisplayPort & Mini DisplayPort Hello everybody! I have been using a Microsoft surface dock for my Surface Go and have some accessories plugged in. See Troubleshoot connecting Surface to an external display. Out of stock. The ONLY thing I've been able to do (other than connect An external display generally cannot show users the BIOS of a laptop which will default to the internal display but it works once you’re on a proper desktop OS. com/surfacehttps://kperrygloba When I have an external monitor connected via the mini displayport on the Surface Pro, there is no sound played through the Surface's speakers. You need to use it with the Surface dock. I also have HDMI as an input option on the monitor, but that’s in use by my PS5 (and I like being able to swap back and forth quickly between work and play). It's not picking up any monitor signal. Mini DisplayPort -> DisplayPort Cable plugged into EVGA 200-****-1301-L1 DisplayPort Hub. I have tested another dockingstation that i connect to the laptop with USB-C, the minitors are connected to the docking station with Displayport to Displayport. I have recently bought a Thunderbolt 3 to DisplayPort adapter (LAPTOP<--TB3---DisplayPort-->Monitor) I know that my computer is TB3 capable since there is the little "lightning" sign on top of the input area. This can be any of the following: I'm currently using a surface pro 6. Here the problem either lies with the driver, configured settings, or the peripheral itself. Not all PCs have USB C ports that support DisplayPort Alternate Mode. I have plug in speakers into the mini audio out. However, MWDA still works. Additionally, I have connected a Surface Pro 3 to the dock and experience the same issue. I have a mini DisplayPort to Display Port 1. Not I'm having an issue connecting my Dell D6000 docking station with my Surface Pro 7. 8 meters) long. 4 days ago I couldn't connect to my external monitor (I connect directly to the monitor and not through a dock)so next I borrowed my wife's surface 3 and nothing, Mini DisplayPort not working I was using a Surface Pro with a Moshi Mini DisplayPort to VGA adapter to connect to a projector. The display does not show for long. I have tried different cables, HDMI cables with DisplayPort adapters, a factory reset, and a firmware update, but nothing has been able to resolve the issue. Anyone have this config? mini displayport on Surface Pro not working. No, Surface pro 5th have the Mini DisplayPort for external display/audio output. 2. Carol This made the HDMI monitor work and not the VGA. I have set my surface not to go to sleep, just blank the screen after 10 minutes. Report abuse Surface Mini DisplayPort to HDMI 2. These signals may only be A faulty mini DisplayPort is not a known issue on the Surface Pro 4s. I find this strange, as going through my Surface's Device Manager shows that the monitor is being detected. 1 x64 Enterprise. ; Select the monitor that does not show any display. Troubleshoot problems with USB-C. After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again. Select and run surface dock registry. You can share this list with others. Restarting a Windows device helps in improving performance, fixing any minor application Any thoughts? I'm desperate over here. Troubleshooting procedures to try: Extend the desktop using Windows® Control Panel. However, today I have tried to connect again and my monitor is saying that no signal is being detected. I have tried the following: - Tried to different HMDI cables between the adapter and the TV. You may need to connect it with our Surface Dock 2 as it supports DP Alt Mode. 4, perhaps it was an older version of the cable (DisplayPort 1. This should fix the USB C to display port not working issue in no time, if the other solutions failed to do so. After update to 22H2 my display can only be detected through VGA cable, I was using display port before update. The reseller from where I bought the Surface doesn't seem to know anything about the problem. It seemed to work fine with that one. This effectively means I cannot use power On 'old' Surface Docks no problems, on Surface Dock 2 (we have about 6 of them now) we can only work on an external display (all HPE27 G4) by connecting the Display Port - USB-C directly in the Surface itself, when (Image credit: Mauro Huculak) (Optional) Under the "Rearrange your displays" section, click the Detect button in the bottom-right corner (if applicable). HDMI to HDMI stopped working with W10 FCU. (and occasional Macs). CedricRoggwiller; Jan 30, 2018; I have been connecting my Surface Pro 4 to an external monitor via a displayport to HDMI adaptor successfully over the past few months. I have an external monitor and was told to get an HDMI to display port cable in order to connect them. Select Yes to allow changes to your Surface, select Yes to confirm, and then select OK I was serching for the same driver but couldnt find one (Windows 10 driver for my integrated video card), but has it got to do anything w the DisplayPort? I would say you know better. I have a surface 3, and i am trying to run 2 LG ultrafine monitors. Instead it cycles on and off repeatedly every 3 or so seconds. Workarounds for multiple Microsoft Surface Dock display issues with dual monitors like black screen, connectivity issues, & flickering. The problem occurred after updating to Windows 10 21H1. Lafayette. Here are some of the most common - Tried to update the firmware of the Surface Docking Station with the Surface Dock Update (Surface_Dock_Updater_v2. this could be happening because I am having an issue with DisplayPort on my Surface Pro 3 Docking station. You also need to use the Surface dock or a Mini DisplayPort (mDP) adapter. Other than USB-C, the best option is to use a supporting DisplayPort cable that is rated 1. This could be a new monitor, a new DisplayPort cable, or perhaps a DisplayPort hub. I also tried updating Not sure how it works on your Surface Pro 4. HDR is off, I did confirm that. Mar 25, 2016. My USB-C to HDMI is not working any more. Marvel Dave. This is a recently purchased Philips 27" curved display , model 278E8QJAB. It works like your laptop's power button and you can use it to turn on, sleep or force shut down the laptop. Ethernet, front and back USB and charging all But if I unplug the surface dock 2, my surface pro will only project the external monitor like i want it to. All of a sudden this week the port is not working - tried a second hub and iphone cable and none of them worked. The new dock didn’t change anything and behaved exactly like the old dock. After downloading, run and install the . I'm not sure what happened to your Surface Pro 4 that may have caused the mini DisplayPort to stop working but have you tried clearing the display cache of the Surface already? If not, please go to this page and refer to Solution 5 for the steps: Troubleshoot connecting After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. All adapters are not alike. Even when the set up above works, windows think there are three monitors connected, 1 HDMI and 2 DP monitors (as they are daisy chained together), which is not ideal. 4a (What’s new in Surface Dock 2 - Surface | Microsoft Docs). If I connect the mini display port to my surface directly it works but only goes to a maximum 1. However it does not have Thibderbolt 3. Check physical connections; Rollback or Reinstall graphics/USB This also works fine, sort of: video output is good, but no sound - even though PC says sound is routed to the monitor. Resolution. USB device not recognized. ". Choose the . The screen identifies the connection to the displayport, but on the computer / laptop end it doesn't connect into the screen. Everything was working fine yesterday but today it doesn't seem to work. Clear your display cache. Mini DisplayPort problem on Microsoft Surface Pro 3 after Windows 10 Upgrade The device would not recognize a second display both when I plug in the second screen directly into the device's mDP or when the device is on the docking station and the cable in plugged into the station's mDP. 136. all drivers look up to External monitors detected but not active, how can I fix this? I am using a dock to connect my 2 external monitors, I recently updated my windows 11 and now both external monitors are not displaying anything, 'no signal'. It is almost like the Surface Book 3 does not send a signal to the Dock 2. 64 Gbps. Do not forget to check the specific solutions when Windows can’t recognize USB-C. It doesn't have a USB-C port. I tried thousand of software fixes but the problem was still the Method 1: Run SDT or Windows Updates. 4 or HDMI 2. The Surface Laptop 4 supports DisplayPort 1. I have all the latest updates and firmware for my Surface Pro 3, and am running Windows 8. Go to Download driver and firmware for Surface, choose Surface Laptop 1 then click Download on the next page. I have tried everything I could find online - so far nothing has worked. 5. Only USB 3. Unfortunately my Surface Pro 4 I'm running (with Windows 10) doesn't detect (Education for me that may not all DP cables are equal despite what the DP organization themselves seem to tell you - I note the cables at Monoprice state 'Important Note! This cable supports the DisplayPort version 1. Open registry editor on your Surface and go to When I go into monitor settings the displayport monitor does not appear, and cannot be detected. I tried two different TVs as well as the cable with a different computer to the TV, the problem is with the Surface. ; Drain any remaining power to the dock by holding the power button for 30 seconds. Okay so I have a weird issue. Designed for Surface peripherals are specially created and certified to meet Microsoft’s quality standards for compatibility, reliability, and performance when paired with Surface devices. was working fine, again may be a fault in itself now! Thanks You. Apple == not embrasing latest MST standards but at least works for 1 external montor duplicated on the second. This file will clear your cache, whether you have a dock or not. ; Plug the dock USB-C or Thunderbolt cable back to Check the connection from the USB-C port or Mini DisplayPort on your Surface, docking station, any video adapter you are using, and the input connection on your external display. Updates have fixes to common problems, or issues. Jun 19, 2015. Another simple fix for HDMI audio not working is to restart the devices. USB-C port troubleshooting. I reset the PSU, it did not work. Hi I just bought a Mini Display Port to HDMI 2. If you use an HDMI cable, it needs to be HDMI 2. ; Open Display Settings from Control Panel. I know this is not an issue related to cables because I can swap between laptops and the screens are instantly detected. But unfortunately, it still does not work with Surface Dock. I'm mostly concerned with the ultrawide resolution not working correctly. VGA Adapter not working (Surface Pro) I just purchased the Microsoft VGA adapter for my Surface Pro. please help. FH Surface Pro 3 Dock. Night light/brightness control not working on external display (Surface Pro X) Hi! My external display is connected to a Surface Pro X via USB-C/DisplayPort cable. Thunderbolt 3 Support: Similarly, if the hub requires Thunderbolt 3 for video output and your Pavilion's USB-C port isn't Thunderbolt 3 compatible, that might explain the issue. Switching the screen on also doesn't work, nor does reconnecting the Surface Hi, I've done a bit of Googling but haven't found an answer to this, so hopefully someone has a suggestion! I've got a monitor that just has VGA or HDMI input, I have a USB-C to HDMI cable, if I plug the monitor in to the Surface Laptop 4's USB-C port this works perfectly and can use the monitor as a secondary screen. as above. com Hello guys, after the last Windows 10 Update (KB4598242) my second monitor connected with the displayport doesn't work anymore. Eliminate these abnormal conditions from the dock. 12. Display Port on Dock not working when connected mini DisplayPort to DisplayPort. 8 meters) long A Surface device that has USB-C port. I'm personally running two Dell U2414H monitors with the DisplayPort daisy-chain setup, and a Surface Pro 3 with dock. For me I noticed you could get things working once with a new device (Surface Book, Surface Pro 3) etc. 0+. all 3 monitors (Surface book and to externals) show up and both Video cards are fully operational in the device manager. All HDMI cables are not alike. 2 cable, I connect it to my monitor (Samsung u28d590d 4K) and my docking station and I get no video on the external monitor. All the monitors works fine with the Surface Go 2. After that, they will never work again. DisplayPort not recognized with it or without the nvidia driver. Win-Ctrl-Shift-B does not work; Only way to get the system working again is a a hard restart - (power button pressed for 10 -15 seconds). Dual 4K montitors not working through USB C port, please help . Hope that Microsoft solve this problem very soon. ' ) If using an HDMI video cable – Check if it’s rated version 2. The issue I have: My external monitor can't go to sleep when it's plugged into the Surface Dock miniDisplay port. Wikipedia. I'm using the following: Active Adapter: Cable Matters® Gold Plated Active Mini DisplayPort to HDMI Male to Female Adapter; HDMI Cable: AmazonBasics High-Speed HDMI Cable; For instance, a USB-C microphone is not working in Windows 10. Surface Laptop 4 User Replied on October 31, 2023. ; Plug AC power into the dock. It worked fine for several hours, but then it would intermittently lose connection. Version 22H2 I'm thinking it was a category 1 whereas the Surface prefers category 2. Not with the Surface Dock 2 or directly to the laptop. But for many users, Surface Dock was not detecting monitors. This is the weirdest thing. 29469. Only the display monitors seem not to be detected. I am not really sure what caused it, or when it stopped working. As shown in the image, the TV sound is selected. I used the minidisplay port adapter to connect to an external projector using a VGA adapter from a friend (3rd party). Now it works on the Surface. I had not tried that set up in a few weeks since using the display port suited my nee Hi guys I am trying to connect my surface pro to my Yamaha AV receiver by a mini display port to HDMI , though it works fine if I connect to TV , but when I connect to av receiver can see only display and no sound , tried troubleshooting from sound menu but do not see any hdmi option, also on the same hdmi port on the av receiver if I use any other device such as Go to Download driver and firmware for Surface, choose Surface Laptop 4 . I upgraded the driver for the D3000 to the most recent one . Download the Surface Dock registry file. We use primarily USB-C Dell monitors, so it works great with both Dell laptops and Surfaces. PC is not providing enough power to USB device Microsoft Surface only works with certain monitors, cables, and adapters. Each device is being used with a dock, with 2 mini display-port adapters from the dock > DVI into the 2 For DisplayPort, we recommend that you use a Mini DisplayPort-to-DisplayPort cable that’s no more than 6 feet (1. Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. Did all updates and still it (the surface)is not connecting to the TV. The Surface Dock 2 is an interesting device that allows you to connect a range of devices to the Surface device through the various ports on it. Surface pro 5 displayport not working after recent update Hello guys, after the last Windows 10 Update (KB4598242) my We keep Surfaces for those who wants. When connected to a monitor via mini-display port the second monitor shows up fine and works well. keyboard, mouse) still function properly through the docking station. is a last resort option that shouldn't be used since your laptop can drive these two monitor natively via usb-c displayport alternate mode. Hope this works for you. 0 Adapter for my Surface Pro 4. The USB-C port for other devices like a SSD disk is working okay . Perhaps I’ll try a different cable. Brand new Surface Pro 4 with an equally brand new dock, running 2, 22" monitors via the displayport connections on the dock. What should I do? (Windows) Drivers & Downloads; Log in. Thank you. Both laptops do not connect to the same screen (which they both happily connect to through the HDMI to USBC cable. 2). Disconnect the dock from the surface Pro 6 and the power supply for the dock. I've discovered than device manager shows "device Trying to connect to a TV-it worked before, but not since. Here is the thing that really annoys me if I unplug the mini display port adapter with the HDMI cable from the dock and then plug it directly into the Surface Book keyboard audio over HDMI works perfectly fine!! -Surface Dock Updater (v2. I would get two monitors going and it would be fine. Connect the monitor with no display using the cable of the working monitor. 0 Adapter (Model 1819) -Active is Windows 21h1 detected each monitor and it shows up in the device manager. Following are the most common issues with USB-C. There is a long black horizontal across the screen as well.